Refund policy

At Lagorn, we want you to be fully satisfied with your purchase and are here to help. Please review our updated return policy below:

Cosmetics and Personal Care Products

Due to hygiene and safety concerns, we are unable to accept returns on personal products such as makeup and skincare items once they have been opened or used. However, don’t hesitate to contact us at info@lagorn.com if you have concerns about a makeup or skincare product you received. We’re happy to review your case and do our best to make it right.

Other Products

For all other items, we offer a 14-day return and exchange policy. This means you have 14 days from the date of receipt to contact us and initiate a return. To qualify for a return, the product must be unused, in its original packaging, and in the same condition in which you received it.

How to Start a Return or Exchange

To initiate a return or exchange, please email us at info@lagorn.com. Once your return request is confirmed, we will provide a return shipping label and instructions on where to send the package. Please note that items returned without prior authorization will not be accepted.

Items should be returned to:
[84-62 Goodview Rd, North York, ON, Canada M2J 2K6]

If you have questions about returns, email us anytime at info@lagorn.com.

Damages and Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can assess and resolve the issue.

Exceptions and Non-returnable Items

We cannot accept returns on sale items or gift cards.

Exchanges

For exchanges, the quickest way to receive a different item is to return your current item once approved and place a new order for the replacement.

European Union 14-Day Cooling-off Period

For orders shipped to the European Union, you have the right to cancel and return your order within 14 days, for any reason and without justification. Items must be unused, with tags, in original packaging, and include the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the refund approval status. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at info@lagorn.com.